What is Social Performance?

Social performance is the translation of an institution's social goals into practice.

A solid social performance is the first step towards achieving a positive social impact and includes:

reaching the target market
responding to the needs of clients, their families, and communities and delivering high-quality and appropriate financial services
ensuring responsibility toward employees, clients, the community and the environment

Why is social performance important?

it assesses the double bottom line (social and financial return)
it makes an institution accountable for its social obligations and objectives
it enables an institution to evaluate which programs have a strong social focus, and prioritize or strengthen support to them accordingly
it helps an MFI differentiate itself from others in an increasingly competitive market by attracting investors focused on social performance