Do you wish to file a complaint?

Complaint procedure

Third party complaint procedure

Our third-party complaint procedure seeks to ensure that all complaints received are treated in
a fair, prompt, efficient and effective manner. The procedure applies to complaints about Oikocredit, its services, employees and products; and describes the way complaints
will be received, treated, remedied, and reported.

Complaints and subsequent reviews present a learning opportunity for Oikocredit.
We strive to implement a robust complaint mechanism and to transparently communicate complaints to our stakeholders.

Would you like to submit your complaint online?

Please fill in the form available below. When you file a complaint online, Oikocredit will acknowledge its receipt within five working days. Please be aware that processing may require some time depending on the nature of the complaint. We will keep you informed during the process of finding a solution.

person or by post?

Would you like to complain in

You can send or present your complaint to our office at:

Oikocredit International, PO Box 2136, 3800 CC Amersfoort Netherlands.

Including the following information:

  • A clear description of the complaint;
  • Your name and full address, telephone number, and, if possible, your e-mail address;
  • For a more expedite assessment of your complaint, please also include a copy (copies) of the information related to – or relevant for – your complaint.

After we receive your complaint, Oikocredit will send you an acknowledgement of receipt. The estimated time can vary depending on the courier service and the nature of the complaint, as the processing of it may take some time. We will keep you informed on the progress made in finding a suitable solution.